AVANTI PLUS NELSON

DELIVERY, REFUND, RETURNS POLICY and SHIPPING TERMS:

Bikes

Due to restrictions from our suppliers and concerns for safety, we do not sell complete bicycles online direct. However if you wish to purchase one of our bicycles and it is not available from your local dealer please call us. Our online bike catalog is a guide to the product available from our store, showing recommended retail prices for the New Zealand market.

Please contact Customer Service via Email or phone our store on (03) 548 1666.

F.A.Q.

What methods can I pay by?

When shopping with Avanti Plus Nelson, you can pay online by credit card (American Express, Visa, Mastercard). You can also pay by electronic transfer.

How long will it take for my order to arrive?

If stock is available at the time of order, expect delivery within 3 working days. If goods are required to be sourced from our suppliers, expect 3-5 working days for delivery. Deliveries are made Monday through Friday only.

PLEASE NOTE: Rural and some residential areas may require an additional day(s) delivery time.

How secure is shopping online with Avanti Plus Nelson?

Avanti Plus Nelson’s site is protected by encryption technology. This ensures a secure environment for our customers.

I have been sent the incorrect item. What should I do?

Please contact us as soon as you are aware of the error. Email or phone Customer Service (03) 548 1666.

How do I contact customer service?

You can contact us via Email or phone - (03) 548 1666.

What are the delivery charges?

From $5.00 for small items up to $40.00 for Bike size packages nationwide.

We will advise you on any purchase you make. We use traceable couriers either Courier Post or Fastway Couriers

NOTE: Delivery to Rural areas may incur additional charges.

How do I track my shipment?

Orders shipped via Courier Post can be tracked at http://www.courierpost.co.nz enter your tracking code (provided in your Order Dispatched confirmation email).

How to Order

To place an order with Avanti Plus Nelson you will need to contact us at info@avantiplusnelson.co.nz
or phone the store during trading hours on 03 548 1666

An email confirming your order has been placed will be sent to you. Additional emails may be sent if any issues arise in any way. A 'Dispatch Confirmation' email will be sent to you when the goods leave our building.

Payment Methods

Pay online by credit card (American Express, Visa, Mastercard). Payments are only processed when the order shipment is ready to be dispatched, this is done manually. Avanti Plus Nelson’s site is protected by SSL encryption technology, this ensures a secure store environment.

Go to MAKE A PAYMENT and fill in your card details in our safe secure payment area.

Don’t worry that your payment has to be processed manually, if you have made a mistake we can fix it before processing. We will not charge your card until we supply your order.

It is also possible for you to pay by Electronic Transfer or Bank Deposit.

Our account information can be provided if you wish to pay by direct credit. Contact Customer Services on (03) 548 1666, or email info@avantiplusnelson.co.nz for additional information.

Pricing

Prices on Avanti Plus Nelson’s website are a guide only and may vary according to market availability. They are correct at the time of loading and we endeavor to keep our prices as accurate and as current as possible, however prices are subject to change without notice.

Returns and Refunds

Avanti Plus Nelson, and our suppliers, are committed to providing quality products and service. If for any reason you are not completely satisfied with your purchase upon receipt, please follow the procedures below to ensure a prompt replacement, credit or refund. In the case of a fault or defect, please ensure you contact Customer Service on (03) 548 1666, or email info@avantiplusnelson.co.nz before returning the goods.

When you need to return the item(s) to us, ensure it is packed well. Use a Parcel Carrier of your choice. Please include your invoice or a copy of it and a note with your name, address, e-mail address and reason for return.

Send returns to:

Avanti Plus Nelson
114 Hardy Street
Nelson 7010

Please retain a record of your shipment until you have received your replacement, credit or refund.

Privacy & Security

Please refer to our Privacy Statement for details.

Stock Availability

Avanti Plus Nelson has a large range of stock. However not all items are always available ex store. Our aim is to supply your order in a timely fashion. However, if a supply issue arises then we will contact you as soon as possible - items may only be delayed by an additional day or two. If items are out of stock, we will also look for comparable items as options. If items are delayed indefinitely and no alternative is found, the order can be cancelled.

Warranty

Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product. Please contact us on (03) 548 1666, or email info@avantiplusnelson.co.nz if you have any warranty concerns.

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.